Privacy Policy

1. Introduction

ReAble Labs ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website, located at reablelabs.ie (the "Website"), or communicate with us via email.

ReAble Labs, based in Dublin, Ireland, acts as the data controller for the purposes of the Irish Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This means we determine how and why your personal data is processed.

By using our Website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Contact Forms: When you submit a contact form, demo booking request, partnership inquiry, or job application through our Website, we collect your name, email address, phone number (if provided), company or organization name (if applicable), and any message or information you choose to include.
• Email Communications: When you send emails to sean@reablelabs.ie or any other ReAble Labs email address, we collect your email address, the content of your message, and any attachments you include.
• Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address.
• File Uploads: If you submit a job application or other inquiry that includes file attachments (such as CVs or cover letters), we collect and store those files.

2.2 Information Collected Automatically

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our Website. This includes analytics cookies that collect information about how you use our Website, including pages visited, time spent on pages, links clicked, and referring websites.
• Device and Browser Information: We may automatically collect information about your device, including IP address, browser type and version, operating system, screen resolution, and general location (country or city level based on IP address).
• Usage Data: We collect data about your interactions with our Website, such as page views, navigation patterns, and session duration.

2.3 What We Do Not Collect

No Health or Medical Data: ReAble Labs does not collect, process, or store any health-related or medical data through this Website. Our Website is for informational and commercial purposes only and is not a platform for clinical services or medical consultations.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to Inquiries: To respond to your questions, comments, demo booking requests, partnership inquiries, and job applications.
• Communication: To send you information you have requested, including updates about our products, services, or research activities (where you have consented to receive such communications).
• Website Improvement: To analyze how visitors use our Website and improve its functionality, design, and content.
• Security and Fraud Prevention: To protect our Website from security threats, detect and prevent fraud, and ensure compliance with our terms of use.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business Operations: To manage our relationship with partners, researchers, suppliers, and other stakeholders.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we must have a lawful basis to process your personal data. We rely on the following legal bases:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes, such as subscribing to our newsletter or submitting a contact form. You have the right to withdraw your consent at any time.
• Legitimate Interests: We process your data where it is necessary for our legitimate business interests, such as responding to inquiries, improving our Website, ensuring security, and conducting research partnerships. We only rely on legitimate interests where your rights and freedoms do not override those interests.
• Contractual Necessity: Where processing is necessary to enter into or perform a contract with you, such as processing job applications or partnership agreements.
• Legal Obligation: Where we are required to process your data to comply with legal or regulatory obligations under Irish or EU law.

5. How Long We Store Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods include:

• Contact Form Submissions and Email Inquiries: We retain correspondence for up to 3 years from the date of your last interaction with us, unless you request earlier deletion or we are required to retain it longer for legal or regulatory reasons.
• Newsletter Subscriptions: We retain your email address until you unsubscribe or request deletion.
• Job Applications: We retain job application materials for up to 2 years from the date of submission, unless you request earlier deletion.
• Partnership and Demo Requests: We retain information related to partnership discussions and demo bookings for up to 5 years to support ongoing business relationships and follow-up communications.
• Website Analytics Data: Analytics data is typically retained for up to 26 months in anonymized or aggregated form.

Once the retention period expires, we will securely delete or anonymize your personal data. In determining retention periods, we consider the nature of the data, the purposes for which it was collected, legal obligations, and whether we have a legitimate business need to retain it.

6. Sharing Your Data

We do not sell your personal data to third parties.

We may share your personal data with the following categories of recipients:

6.1 Service Providers

We engage trusted third-party service providers to support our business operations. These providers may process your personal data on our behalf and under our instructions. They include:

• Web Hosting Providers: To host our Website and store data securely.
• Email Delivery Services: To send emails, including responses to inquiries and newsletters (e.g., Resend).
• Analytics Providers: To analyze Website usage and performance (e.g., Google Analytics).
• Cloud Storage Providers: To securely store files and documents submitted through our Website.

All service providers are contractually required to implement appropriate security measures and to process personal data only as instructed by ReAble Labs.

6.2 International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). Where we transfer your personal data outside the EEA, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission;
• Transfers to countries that have been deemed to provide an adequate level of data protection by the European Commission; or
• Other legally recognized transfer mechanisms under GDPR.

6.3 Legal Disclosures

We may disclose your personal data if required to do so by law, regulation, court order, or other legal process, or if we believe disclosure is necessary to:

• Comply with legal obligations under Irish or EU law;
• Protect the rights, property, or safety of ReAble Labs, our users, or the public;
• Detect, prevent, or address fraud, security, or technical issues.

7. Cookies & Tracking

Our Website uses cookies and similar tracking technologies to improve your experience and analyze how the Website is used.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly. These cookies enable core functionality such as security, network management, and accessibility.
• Analytics Cookies: Used to understand how visitors interact with our Website by collecting and reporting information anonymously (e.g., Google Analytics). These help us improve the Website's performance and content.
• Preference Cookies: Allow the Website to remember choices you make (such as cookie consent preferences) to provide enhanced functionality.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect the functionality of our Website.

For more information about managing cookies, visit www.allaboutcookies.org.

8. Your Rights Under Irish & EU Law

Under the Irish Data Protection Act 2018 and the GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how we use it.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe we have not handled your personal data in accordance with applicable law. You can contact the DPC at:
  
  Data Protection Commission
  21 Fitzwilliam Square South
  Dublin 2, D02 RD28
  Ireland
  Phone: +353 (0)761 104 800 or Lo-Call 1890 252 231
  Email: info@dataprotection.ie
  Website: www.dataprotection.ie

How to Exercise Your Rights

To exercise any of these rights, please contact us at sean@reablelabs.ie. We will respond to your request within one month, though this period may be extended by up to two additional months where necessary, taking into account the complexity and number of requests. We will inform you of any such extension.

9. Security Measures

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our Website.
• Secure Hosting: Our Website and data are hosted on secure servers with restricted access controls.
• Access Controls: Access to personal data is limited to authorized personnel who need it to perform their job functions and who are bound by confidentiality obligations.
• Regular Security Audits: We periodically review our security practices and update them as necessary to address emerging threats.
• Data Minimization: We collect and retain only the personal data necessary for the purposes described in this Privacy Policy.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

10. Children's Privacy

Our Website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us at sean@reablelabs.ie, and we will take steps to delete such information from our systems.

In accordance with the GDPR and Irish law, individuals under the age of 16 require parental or guardian consent to provide personal data for information society services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our Website or, where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: